Policies.

Elearnment Ltd, trading as Good Food Hygiene, is a CPD Approved Provider, number 791025. You can check that at thecpdregister.com. The approval covers us as a provider. The courses themselves are written to CPD standard and are not individually accredited.

• Complaints Policy

  How to complain about a course, a certificate, a payment or how you were treated, and what we do to put it right.

• Appeals Policy

  How a learner asks us to look again at an assessment result or a decision about their learning, and how that review is kept fair.

• Course Content Review Policy

  How we keep every course accurate, current and in line with UK law and guidance, and how quickly we correct errors.

• Data Protection Policy

  The rules we follow when handling personal data about learners, customers and visitors to our websites, under UK GDPR.

• Equal Opportunity Charter

  Our commitment to treating everyone who learns with us, buys from us or works with us fairly, and how we check we live up to it.

• Malpractice and Maladministration Policy

  How we prevent, investigate and deal with cheating, certificate misuse, and mistakes that affect assessments or certificates.

• Reasonable Adjustments Policy

  What every learner gets as standard, what extra support you can ask for if a disability or condition affects your learning, and how to ask.

• Safeguarding Learners Policy

  How we keep learners safe, including young people and adults at risk, and what we do if we are worried about someone.

• Responsible Marketing Procedure

  The rules for everything we publish to promote our training: true claims, honest prices, genuine reviews and proper consent.

Questions about any of them go to enquiries@goodfoodhygiene.co.uk.